Amway signs up with TCS for technology infrastructure transformation

MUMBAI: Tata Consultancy Services and Amway have entered into a strategic partnership where the IT services provider will re-haul the company’s global technology operations.

Amway is an American multi-level marketing company that sells health, beauty, and home care products. The company’s new IT infrastructure model will include self-healing capabilities, chatbots, self-help and improvement of its service desk mobile app and these features are intended to improve Amway’s operational resilience and end user experience, according to a note by TCS.

“We see transforming our IT operations as key to accelerating growth and enhancing our end user experience. TCS impressed us with its domain knowledge of the retail and consumer goods industry, its partnership approach and flexible engagement model,” said Tom Meyer, Vice President, Global Infrastructure & Operations, Amway.


Surya Kant, Head of North America, UK and Europe, at TCS said “We are delighted to partner Amway in transforming their IT operations to be better aligned with business imperatives while reducing operating risks and improving end customer experiences.”