Government’s ‘Twitter Seva’ to address telecom consumers’ grievances

NEW DELHI: Users can now lodge complaints against their telecom and postal services on social networking sit Twitter.

Telecom Minister Manoj Sinha on Tuesday launched “Twitter Seva” on the social media network to address complaints and concerns of stake-holders in the telecom and postal sectors and said that resolving the call drops issue was a top priority for the government.

The twitter handle for lodging complaints will be @manojsinhabjp. A user who wants to lodge a complaint can address it to @manojsinhabjp and add #DOTSeva or #BSNLSeva or #MTNLSeva or #PostalSeva. Launching the Seva, Sinha Tuesday said the telecom ministry and the department of post will compile a list of complaints from this Twitter Seva handle and categorize them into immediate, mid-term and long term complaints.

“The challenge is gigantic as India has the biggest postal network in the world and the number of mobile-phone subscribers had already crossed 1billion in January this year. Therefore, we are aware that complaints are going to pour in from across the country and in great numbers,” Sinha added.