Google applications including Hangout, YouTube are down

At a time when more people than ever are working from home because of the pandemic, Google services including Calendar, Gmail, Hangouts, Maps, Meet and YouTube all crashed, halting productivity and sending angry users to Twitter to vent about the loss of services. Students struggled to sign into virtual classrooms.

As users scrambled to figure out what was going on, Google disclosed the outages on a status dashboard that shares information about its various services. Downdetector, a website for tracking internet outages, also showed that Google was offline. Google’s search engine continued to work for some people. But about an hour after the outages began, the services started working again.

Later, the company attributed the problem to an “authentication system outage” that lasted for approximately 45 minutes ending at 7:32 a.m. ET. “All services are now restored,” Google said in a statement. “We apologize to everyone affected, and we will conduct a thorough follow up review to ensure this problem cannot recur in the future.”

Product outages were once fairly common for growing internet companies. But as Google, Facebook and others have become larger, building complex networks of interconnected data centers around the world, the incidents have become less common. Google has privately financed undersea cables to move data between continents and improve performance in the event problems occur in a certain location.

The reliability of the systems have become increasingly important as people and businesses depend on the services, whether to search for information online, find directions, send email or get access to private documents stored on Google’s servers. Some users reported their appliances not working because they were linked to Google’s line of home products.