Consumer court asks Lenovo to compensate for deficient service
"The act of the Lenovo India Pvt Ltd and its service centre amounts to deficiency in service. It resulted in mental agony and harassment to the complainant."
By PTI | Updated:
NEW DELHI: Computer giant Lenovo India has been directed by a Delhi district consumer forum to pay a compensation of Rs 25,000 to one of its customers and refund him the cost of a defective laptop bought by him.
"The act of the Lenovo India Pvt Ltd and its service centre amounts to deficiency in service. It resulted in mental agony and harassment to the complainant," said President B B Chaudhary of Delhi District Consumer Grievances Redresaal Forum, reprimanding Lenovo and its service centre for failure in mending the laptop.
"We allow the complaint with direction (to Lenovo) to refund the amount of Rs 37,000 along with a sum of Rs 20,000 for causing harassment, mental pain and agony and a sum of Rs 5,000 as litigation charges," said the forum.
The order came on a complaint by a city chartered rpt chartered accountant firm, Jain Raj Associates, alleging it faced repeated problems in the working of the laptop bought in 2008 and the company failed to set it right at its service centre.
It said the laptop, bought for Rs 32,000 along with Rs 5,000 for extended warranty, developed a problem and the 'Q' key of the laptop popped out within a year of purchase and could not be fixed till date.
"The act of the Lenovo India Pvt Ltd and its service centre amounts to deficiency in service. It resulted in mental agony and harassment to the complainant," said President B B Chaudhary of Delhi District Consumer Grievances Redresaal Forum, reprimanding Lenovo and its service centre for failure in mending the laptop.
"We allow the complaint with direction (to Lenovo) to refund the amount of Rs 37,000 along with a sum of Rs 20,000 for causing harassment, mental pain and agony and a sum of Rs 5,000 as litigation charges," said the forum.
The order came on a complaint by a city chartered rpt chartered accountant firm, Jain Raj Associates, alleging it faced repeated problems in the working of the laptop bought in 2008 and the company failed to set it right at its service centre.
It said the laptop, bought for Rs 32,000 along with Rs 5,000 for extended warranty, developed a problem and the 'Q' key of the laptop popped out within a year of purchase and could not be fixed till date.
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