Online dispute resolution platform Presolv360 raises $4.7 million from Elevation Capital, others

Online dispute resolution (ODR) platform Presolv360 has raised $4.7 million in a funding round led by Elevation Capital, with existing investor MGA Ventures and several angels participating.

The Mumbai-based startup, which primarily works in mediation and arbitration, plans to use the fresh funding to expand into other forms of dispute resolution and improve its legal-tech infrastructure.

Online dispute resolution platforms are tech-enabled solutions that resolve disputes without traditional court proceedings. India currently has multiple platforms working in the field, including Sama, Cadr.in, Jupitice, and Webnyay.


“What we intend to do with these funds is to accelerate market expansion. We currently do arbitration and mediation; we want to replicate these systems for other dispute workflows as well,” Bhaven Tarunkumar Shah, cofounder of Presolv360, told ET.

Founded in 2017 by Shah, Namitha Shah, and Aman Sanghavi, Presolv360 majorly works with organisations offering financial services, such as banks and fintech companies.

Speaking about the application, Shah said, "From the comfort of his/her home, anyone can participate in ODR by making their submission as a voice note in a regional language. It will be auto-translated and auto-transcribed on the case management platform, and that will be available for the arbitrator or mediator.”

Before the latest round, the company had raised over $1 million from angel investors and MGA Ventures.

“Dispute resolution is a large and underpenetrated market that is ripe for technology-led disruption… We are excited to join the company in this phase as we continue to grow our core markets, while deepening our offerings across various adjacent workflows,” said Vaas Bhaskar, Partner, Elevation Capital, in a statement.