Desible.ai raises Rs 32 crore in round led by Prime Venture Partners

Bengaluru-based Desible.ai, a startup building automation tools for banks, NBFCs (non-banking financial companies), and insurers, has raised Rs 32 crore in a round led by Prime Venture Partners. Existing investor Invention Engine also participated in the funding.

The company will use the fresh capital to strengthen its AI capabilities and compliance infrastructure, expand sales and marketing operations, and improve product development.

Founded in 2025 by Uttam Tiwari and Omkar Raikar, Desible.ai is building an AI-powered workflow orchestration platform that helps financial institutions automate customer engagement, servicing, collections, and compliance-related processes. The company started with voice-based automation and is expanding its platform to channels such as WhatsApp, SMS, and email.


The startup currently works with insurance providers and is talks with more than 40 BFSI institutions, the company said in a statement. Its platform supports over 25 workflows across functions such as revenue generation, risk and compliance, collections, underwriting, customer service, and claims. It says it handles more than 10 million customer engagements every month.

“Voice AI is our entry point, not our destination. We are building an outcome driven agentic workflow orchestration platform for BFSI enterprises. Starting with insurance, our goal is to help financial institutions automate customer, compliance, and operational workflows while maintaining the trust and regulatory standards the industry demands,” said cofounder and CEO Uttam Tiwari.

The startup's offering integrates with existing enterprise systems and uses predefined decision-making rules to ensure that customer consent, regulatory disclosures, and escalation procedures are followed.

“In regulated industries, AI that is right most of the time is not enough. Every Desible workflow runs on deterministic decisioning, so disclosures, consent, and escalations happen exactly as defined, every time, with every step auditable,” said CTO Omkar Raikar, who’s also a cofounder.

The platform is designed to support use cases including insurance renewals, collections, lead qualification, customer onboarding, claims intimation, and cross-selling.

“AI adoption in financial services won’t be driven by generic models alone. It will be driven by companies that deeply understand regulated workflows, customer engagement, and compliance. Desible.ai has demonstrated that AI can move beyond conversation and become an operational layer for insurers, which makes the opportunity significantly larger than traditional voice automation,” said Gaurav Ranjan, principal, Prime Venture Partners.

Varun Aggarwal of Invention Engine said the accelerator has worked closely with the founders to develop the product, validate the market, and secure their first customers.

The company said its compliance framework is aligned per regulations defined by the Irdai (Insurance Regulatory and Development Authority of India), RBI (Reserve Bank of India), Trai (Telecom Regulatory Authority of India), and the Digital Personal Data Protection Act (DPDPA).