TCS to add AI agents alongside human workforce: N Chandrasekaran

As IT services transition to autonomous operations, Tata Consultancy Services (TCS) is aiming to add a large pool of AI agents working along humans, said N Chandrasekaran, Chairman, TCS.

“GenAI is not just another tech cycle—it is a civilizational shift. The path is clear: IT and business services are moving toward autonomous operations. The rise of autonomous robots and AI agents promises a future of ‘dark factories’ and AI-assisted enterprise functions,” he said in a letter to shareholders in TCS’ annual report.

Looking ahead, TCS plans four progressions - establish a large pool of AI agents working alongside our human workforce, deliver solutions through a human+AI model, invest in AI data centers and cloud infrastructure, as well as forge partnerships, Chandrasekaran said.


He also highlighted that in the evolving geopolitical, global businesses are looking to reduce costs, and enhance operational throughput.

“This reimagination includes designing end-to-end traceability across supply chains; diversification of sourcing strategies to build resilience, and region-specific ecosystems to serve decentralized markets,” he added.

In FY2025, TCS crossed the milestones of $30 billion revenue mark and $20 billion mark in brand value.

Going forward, the company shall focus on exploring new technologies and business models and is set to deliver new benchmarks in the IT services industry, K Krithivasan, MD & CEO, TCS said.