Paytm introduces zero cancellation charge for bus ticket-booking

MUMBAI: Paytm has announced a 'zero cancellation charge' for bus ticket-booking, a move that will allow users to claim 100% refund on their tickets after cancellation, even 6 hours before departure.

The user will be required to pay a nominal amount, starting from Rs 34 per ticket that would go as a premium to Paytm's insurance partner, and enable instant refund to customers' Paytm Wallet if the ticket is cancelled.

Speaking at the launch, Abhishek Rajan, VP, Paytm said, “We have seen significant traction from consumers on our travel marketplace since launch. Our goal has always been to constantly innovate and provide consumers unique solutions at an affordable cost. Introducing zero cancellation charge on bus ticket bookings will help thousands of consumers book their travel well in advance as they would not have to worry about high cancellation charges in case of changes in their travel plan.”

Bus Operators in India charge as high as 100% as cancellation charge if the ticket is cancelled up to 6 hours before the journey.