Generator service centre: How does it function, everything you need to know before visiting one

If you are an Indian you would have experienced power cuts in your grid supply for some reason or the other. These power cuts affect everyone who receives power supply from the grid. You could be a small production unit owner or a shopkeeper or even a resident at home or in apartment complexes, nonetheless, power cuts do interrupt your daily life activities. While people in businesses suffer production loss and therefore revenue loss, people at home and apartments especially students suffer because their studies get disturbed. One way to overcome these power cuts is for people is to install a generator.

A generator uses gasoline, diesel, kerosene or CNG as fuel and operates using numerous spare parts which function simultaneously. As you can see, the generator is a machine that has many moving parts and is prone to breakdowns. Thus, maintenance of generators is important if you want your generator to perform properly.
While the generator manufacturer provides you various support services including annual maintenance contracts and on-site services, there might be instances when you will have to visit a generator repair services centre if you want solution for a problem which cannot be handled on-site.


It is worthwhile for you to understand what you must know about your generator and what generator service centres can do for you.

What you can do
The generator requires periodic maintenance which you can mostly handle yourself and these may include:

• Cleaning all the parts thoroughly
• Checking for any leaks of coolant and lubricating oil
• Checking the coolant and lubricating oil levels in the tanks meant for them
• Checking if there is enough fuel (gas, kerosene, diesel or petrol)
• Changing oil in the engine and coolant after every 50-100 hours of operation or as per instructions given in the instruction manual
• Checking the filters for dust and changing them periodically
• Starting the generator to check its functioning from time to time when not in use for prolonged periods

If you fail to maintain the generator in good condition, you may face issues in any of the parts or sub-assemblies of the generator. In case there is a problem see if you can sort it out yourself (but try not to further complicate the problem). In case if you cannot, then you may have to take it to one of the generator service centres, preferably to one suggested by the manufacturer or dealer.

Company authorized generator service centre
Typically, a generator service centre is an authorized service centre appointed by the generator manufacturer. The service centre follows the guidelines issued by the manufacturer in terms of:

• Spacious and well-lit service and customer service area
• Tools and equipment
• Trained personnel
• Effective communication system including high-speed Internet connection
• Spare parts stock
• 24/7 helpdesk
• Backup power

Most generator manufacturers set up their own network of service centres as per the guidelines set by them. They service the generators following the authorized manual for servicing. These service centres host company trained personnel. They stock authentic company authorized spare parts and consumables. These centres also charge as per company price list. They also undertake annual maintenance contracts (AMCs), any one-off servicing requirements, undertake on-site servicing and repair functions.

General generator service centre
Besides company authorized service centres, you can find unaffiliated generator repair services that undertake servicing and repair of generators of different makes. These service centres typically have a good reputation in the market because they service long-standing clients. These service centres offer generator repair services that include:

• Overhaul of all types of generators
• Execution of annual maintenance contracts
• Preventive maintenance tasks
• Assessment of repairs
• Providing estimate for repairs
• Repair of broken down generators
• Use of company authorized spares
• Standardized equipment
• Company trained manpower
• Installation services

You can contact these service centres to get your generators repaired quickly and competently. If your AMC with the generator manufacturer has expired, you can use the services of these general generator service centres.

As long as you maintain your generator well, you can always plan preventive maintenance check up with a company authorized service centre or a general service centre without disturbing your work schedule. However, if there is a breakdown, you can always visit the generator service centres to get your generator repair services sorted out.

Reach out to Top Generator Dealers near you and get free quotes