Tech to help humans deal with, um, tech

The sheer drama of delivery agents and ride-hailing drivers wrestling with their GPS to find the way to their destination or pick-up point is tantalising. The device that promised to be a digital compass becomes alien tech for many, in the process sending them to the wrong alley, the neighbour's flat or, occasionally, the Andamans. The result? A barrage of phone calls to you: 'Sir, where exactly are you?' or 'Madam, can you tell me where your location is?'

So, it's time a bright spark calling himself 'startup entrepreneur' comes up with another layer of tech to play go-between for tech and human, preferably an AI that deciphers GPS for the delivery agent/cab driver. Drivers could have augmented reality glasses that project glowing arrows in the sky, like divine neon signs guiding them to the promised land of your pick-up point. Delivery agents could be armed with drones that scout the terrain, reporting back: 'Affirmative, the target residence is indeed behind - not on the left - of the Shani mandir.' Better yet, AI could simulate the customer's voice, soothingly repeating, 'Yes, this is the correct building. Please stop circling like a confused pigeon.' In short, the future of navigation lies not in more phone calls, but in technology that understands the human inability to read tech and use it. Till then, keep staring at your phone.