India needs to open up more to become a reinsurance hub, says JLT's Dominic Burke
"The world is so connected. Clients are looking globally at a risk transfer. Capital has got to be fungible. We are a client-first organisation."

You are in India a decade and a half after the sector opened up.
If I go back to 2005 when I took over, we decided to be a specialty broker. We wanted to be market leaders in things like oil and gas, aviation, financial institution and marine. Back in 2005, we had 4,000 people, and now we have 11,000 people. We have got scale, reputation and brand. We have always had the reputation of driving the best deal in the most transparent way. Only after we got scale, reputation and brand we thought we can have more expansion. There were cultural barriers but we started to understand (in) India. We decided to be in high-end risks and complex risks where real expertise is required. Your government has done away with so many restrictions that it made it easier for us. We operate with similar joint venture partners in many countries.
Will you increase your stake in JLT India since the Insurance Bill has got passed in the Parliament?
We would like to own more of JLT India. We are contractually entitled to do that. If the government allows us to go up to 49% we will do that in due course.
The Insurance Bill allows reinsurance companies to open office in India. How will that change the insurance industry?
Can India become a reinsurance hub?
Not without substantial overseas companies. Consolidation is going on — Catlin merged with XL. I think if India wants to become a reinsurance hub it needs to liberate and open its market more. What is becoming a reinsurance hub is Dubai. Dubai created an economic zone, gave liberalisation around licences, and how you can treat ownership. It has seen a huge inflow. If you want to create a hub you don't just need capital but intellectual capital, actuarial capabilities, brokers to analytics, reinsurance Not without substantial overseas companies. Consolidation is going on — Catlin merged with XL. I think if India wants to become a reinsurance hub it needs to liberate and open its market more. What is becoming a reinsurance hub is Dubai. Dubai created an economic zone, gave liberalisation around licences, and how you can treat ownership. It has seen a huge inflow. If you want to create a hub you don't just need capital but intellectual capital, actuarial capabilities, brokers to analytics, reinsurance, loss assessors and forensics. You got to start trade in it, get university courses. India can aspire to become one. The government needs to have a clear path. It needs to set the policies right or it could miss the bus.
Are your clients mature enough to look beyond price?
We get behaviour that are disappointing when it is all about the price. I would like to think that clients of JLT have vast maturity. We have the reputation to do the best transactions in the world. That is what we are good at. Our competitors fear us.
What do you think of your competition in India?
I think Marsh is a fine organisation. They are big and slow to turn the wheel. Too institutionalised, and, too, bureaucratic for me. I think Aon and Willis have gone the route of commoditisation and abandoned their specialty. We don't have any of those issues. We celebrate the role of the broker. We feel there is a great opportunity for us to differentiate with our competitors.
What are the challenges for operating in India?
Will the recent large claims in aviation affect rates?
We aspired to be the largest aviation insurance broker six years ago. I am delighted in 2014 we became number one in terms of the number of aircraft we insure. The Malaysian and German airlines were clients of JLT. Both claims were paid in a matter of days. There was a sense that there would be a substantial rate rise. We want to make sure we got the right capacity and right claims mechanism. Claims to price have not been corroborated. Maybe pricing is right at the current levels.
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