This is Your Robobank
To meet customers' rising expectations and beat competitive threats in the AI-powered digital era, the AI-first bank will offer propositions and experiences that are intelligent, personalised and truly omnichannel, and that blend banking capabilit...
By ET CONTRIBUTORS | Updated:
In 2016, AlphaGo, a machine, defeated 18-time world champion Lee Sedol at the game of Go, a complex board game requiring intuition, imagination and strategic thinking - abilities long considered distinctly human. Since then, artificial intelligence (AI) technologies have advanced even further....
Many banks, however, have struggled to move from experimentation around select use cases to scaling AI technologies across the organisation....
To meet customers' rising expectations and beat competitive threats in the AI-powered digital era, the AI-first bank will offer propositions and experiences that are intelligent, personalised and truly omnichannel, and that blend banking capabilities with relevant products and services beyond banking....
The AI-first bank of the future will also enjoy the speed and agility that today characterise digital-native companies. It will innovate rapidly, launching new features in days or weeks instead of months. It will collaborate extensively with partners to deliver new value propositions integrated seamlessly across journeys, technology platforms and data sets.
From 'AI-Bank of the Future: Can Banks Meet the AI Challenge?', McKinsey & Co
Many banks, however, have struggled to move from experimentation around select use cases to scaling AI technologies across the organisation....
To meet customers' rising expectations and beat competitive threats in the AI-powered digital era, the AI-first bank will offer propositions and experiences that are intelligent, personalised and truly omnichannel, and that blend banking capabilities with relevant products and services beyond banking....
The AI-first bank of the future will also enjoy the speed and agility that today characterise digital-native companies. It will innovate rapidly, launching new features in days or weeks instead of months. It will collaborate extensively with partners to deliver new value propositions integrated seamlessly across journeys, technology platforms and data sets.
From 'AI-Bank of the Future: Can Banks Meet the AI Challenge?', McKinsey & Co
(Disclaimer: The opinions expressed in this column are that of the writer. The facts and opinions expressed here do not reflect the views of www.economictimes.com.)
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