Get the right transformers

Digital transformations frequently stumble along the way. We recently revisited more than 30 large-scale digital transformations across a range of sectors, from which five core themes emerged:

Prioritise hiring senior digital leaders to attract talent and sharpen your value proposition. Ensure that the chief digital officer has influence and a seat at the table and that the programme has commitment from the C-suite.

Rethink your value proposition for digital talent. Companies need to be committed to a modern technology stack. It is also important to develop an accurate picture of your tech culture: a mix of skills, mindsets and work preferences is necessary.


Hire digital talent internally, but keep a high bar on technical skills. Unless you hire highly proficient people initially, you are unlikely to obtain the early wins you need to gain traction.

Build a learning and development programme specifically for digital talent. It is essential that cohort- and role-specific learning journeys are in place from the top all the way down.

Evaluate trade-offs between immediate results and long-term capability building, leveraging temporary contractors to supplement delivery. A strong transition plan must ensure successful transfer and ownership.

From 'Digital Transformations: The Five Talent Factors That Matter Most', McKinsey & Co