Saudi Arabia expands mobility services for elderly, disabled Hajj pilgrims in Medina

Saudi Arabia has introduced expanded mobility and accessibility services for elderly and disabled pilgrims visiting the Prophet’s Mosque in Medina during the 2026 Hajj season.

The new measures include electric and manual wheelchairs, dedicated transport carts and specially marked routes to help pilgrims move around the mosque and its courtyards more easily. According to a Gulf News report, authorities said the services are part of broader efforts to improve accessibility and ensure safer movement during one of the world’s largest religious gatherings.

Entrances, pathways and elevators at the Prophet’s Mosque have also been adapted to support elderly worshippers and people with disabilities. Dedicated prayer spaces and accessible facilities have been arranged to assist pilgrims throughout their visit.

Digital guidance tools and crowd support introduced

Saudi authorities said field support and guidance teams have been deployed around the mosque to help pilgrims reach prayer halls and service areas, while also managing crowd movement during peak hours.

Interactive maps linked through QR codes have been installed at mosque gates, allowing visitors to access navigation and service information digitally. Multilingual guidance services and specially equipped restrooms have also been introduced as part of the expanded support system.

The measures are part of Saudi Arabia’s wider Hajj operational plan covering transportation, healthcare, crowd management and emergency response services for the pilgrimage season.

The country has continued investing in infrastructure and digital services aimed at improving the Hajj experience for millions of pilgrims arriving from around the world each year.