Europe's airports demand immediate review of new Entry/Exit border system as travellers face long queues

Europe's airports face significant delays due to the new EU Entry/Exit System. Technical problems and system issues are causing long queues and impacting passenger experience. Airport authorities warn of worsening congestion, especially during the...

Agencies
Europe’s airports have called for an urgent review of the new EU border system, citing long queues and operational issues that could worsen during the holiday season. As per a report by The Local Europe, Airport Council International (ACI Europe) warned that delays at airports in France, Germany, Greece, Iceland, Italy, Portugal, and Spain are already affecting passenger experience and airport operations.

The EU Entry/Exit System (EES), introduced on October 12, requires travellers entering the Schengen zone to register personal data and provide biometric information at their first point of entry. The system, which uses self-service kiosks and border guards, is intended to replace manual passport stamping and improve monitoring of overstayers and security risks.

Technical issues is causing delays at key airports

However, technical problems have caused major delays. “The progressive scaling‑up of the registration and capture of biometric data from third country nationals entering the Schengen area has resulted in border control processing times at airports increasing by up to 70%, with waiting times of up to 3 hours at peak traffic periods,” ACI Europe said in a statement, as quoted by The Local Europe.


The association highlighted several issues, including system outages, configuration problems, limited kiosk availability, insufficient Automated Border Control gates, and a lack of an effective pre-registration app. They warned that if these problems are not addressed, increasing the registration threshold to 35 per cent on January 9, as planned, could cause “much more severe congestion and systemic disruption for airports and airlines,” potentially raising safety concerns.

Traveling to Europe? Know about biometric border checks beginning October 12
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Starting Sunday, October 12, all non-European Union citizens, will experience new entry procedures when travelling to or from the Schengen area.
The EU is launching the long-delayed Entry/Exit System (EES) — a digital biometric border control that will replace manual passport stamping.
Under this system, travellers will have their fingerprints and facial images recorded on their first entry, creating a secure digital record linked to their passport.

Starting Sunday, October 12, all non-European Union citizens, will experience new entry procedures when travelling to or from the Schengen area.The EU is launching the long-delayed Entry/Exit System ..
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The EES is part of the EU’s effort to modernise and secure its external borders.
It applies to all non-EU citizens, whether visa-free or visa-required, entering countries in the Schengen zone — which includes most EU nations (except Ireland and Cyprus) and four non-EU members: Iceland, Norway, Switzerland, and Liechtenstein.
The system will gradually roll out across all border points, with full implementation expected by April 10, 2026.

The EES is part of the EU’s effort to modernise and secure its external borders.It applies to all non-EU citizens, whether visa-free or visa-required, entering countries in the Schengen zone — which ..
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EU officials say the new system aims to make border checks faster, more secure, and less dependent on manual paperwork. By replacing passport stamps with biometric records, the EU hopes to cut down on identity fraud and improve its ability to track overstayers.

The change also aligns with the bloc’s broader security and migration strategy. By digitising border records, authorities will have real-time access to travellers’ movements, ensuring those entering visa-free comply with existing time-limit rules.

EU officials say the new system aims to make border checks faster, more secure, and less dependent on manual paperwork. By replacing passport stamps with biometric records, the EU hopes to cut down o..
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The EES will be active at airports, ports, road crossings, and train terminals across the Schengen area. For travellers departing from the United Kingdom, French border officers will handle the registration at London St Pancras (Eurostar terminal), the Eurotunnel terminal in Folkestone, and the Port of Dover.

Travellers will complete the process before boarding, meaning they won’t need to register again upon arrival in Europe.

The EES will be active at airports, ports, road crossings, and train terminals across the Schengen area. For travellers departing from the United Kingdom, French border officers will handle the regis..
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When arriving in the Schengen area for the first time under the new system, travellers will be asked to scan their passport, provide fingerprints, and undergo a facial scan. This creates a secure digital record in the EES database.

At departure, border officers will check these records to confirm whether the traveller has complied with the stay limits. Future journeys will be easier—requiring only facial verification instead of repeating the full biometric process.

Children under 12 will still need to be registered but will only have their photograph taken. Importantly, there is no fee for travellers to register under EES.

When arriving in the Schengen area for the first time under the new system, travellers will be asked to scan their passport, provide fingerprints, and undergo a facial scan. This creates a secure dig..
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While the EU expects a smooth transition, minor disruptions are anticipated during the early rollout. From October 12, only freight and coach traffic at Dover and Folkestone will undergo biometric checks, with passenger vehicle checks starting later in November.

At airports and train terminals, new biometric kiosks and self-service gates will be introduced gradually. The EU has allowed officials to suspend checks temporarily if waiting times become excessive. Still, the UK government has advised travellers to allow additional time at border crossings.

Industry groups such as the Road Haulage Association have cautioned that during peak periods—especially around Easter 2026—travellers could face longer queues as border agents adjust to the new process.

While the EU expects a smooth transition, minor disruptions are anticipated during the early rollout. From October 12, only freight and coach traffic at Dover and Folkestone will undergo biometric ch..
Read More

The EES rollout will be followed by another system — the European Travel Information and Authorisation System (ETIAS) — expected to begin in late 2026. Once operational, visitors from visa-exempt countries will need to apply online for travel authorisation, provide personal and trip details, and pay a €20 fee before travelling.

An ETIAS approval will be valid for three years or until the traveller’s passport expires, whichever comes first. The system mirrors other international pre-travel authorisation programs like the U.S. ESTA.

Together, EES and ETIAS mark a significant transformation in how the EU manages its external borders. They signal a shift toward digital, pre-authorised, and biometric-based travel verification, designed to enhance both security and efficiency for millions of non-EU travellers in the coming years.

The EES rollout will be followed by another system — the European Travel Information and Authorisation System (ETIAS) — expected to begin in late 2026. Once operational, visitors from visa-exempt cou..
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ACI Europe Director General Olivier Jankovec said, “We fully understand and support the importance of the EES and remain fully committed to its implementation. But the EES cannot be about mayhem for travellers and chaos at our airports. If the current operational issues cannot be addressed and the system stabilised by early January, we will need swift action from the European Commission and Schengen member states to allow additional flexibility in its roll‑out.”

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The association has sent a letter to the European Commission, eu‑LISA, Frontex, and Schengen countries urging immediate action to prevent further disruption.

Passengers have reported confusion and delays at several airports, with some describing long waits despite using pre-registration apps or biometric kiosks. The situation has prompted calls for clearer procedures and better staff training to manage the new system efficiently.

Europe’s airport authorities say that resolving these operational challenges quickly is essential to maintain smooth travel during the busy holiday season.
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