Haryana government to redress grievances through Facebook, Twitter

PANCHKULA: The Haryana government will launch on May 15 an integrated social media grievances tracker for Twitter and Facebook for faster and real-time redressal of grievances pertaining to different departments.

"The online grievance redressal mechanism is being set up to identify, process and resolve all relevant short-term complaints being sent by citizens to the Chief Minister Office (CMO) or the government through social media," additional principal secretary to the chief minister, Rakesh Gupta said here today.

The suggestions received by the CMO through e-mails could also be processed by this system to ensure proper follow-up by the departments concerned, he said at a workshop on Social Media Grievance Redressal Mechanism.

Also, the Twitter and Facebook users can interact with Chief Minister Manohar Lal Khattar.

The Haryana government will use a technical platform to monitor all the grievances received by the chief minister on his Twitter handle, Facebook and e-mail, he said.

At the CM secretariat, the tracker would be operational under the overall supervision of a state-level nodal officer whereas the city magistrates would be the nodal officers at the district level, he said.

All the nodal officers would have to create their own official ID in order to reach out to the citizens with the real-time solutions, he said.