Government focusing on improving work culture

NEW DELHI: The Centre has asked offices under it to ensure effective and timely resolution of public grievances as part of efforts to ensure improved work culture in government offices, the Rajya Sabha was informed today.

"Instructions have been issued to all the ministries or departments stressing the need to ensure improved work culture and work environment in government offices suggesting various course of action.

"This include among others effective and timely resolution of public grievances, identification and repeal of rules or processes and archaic acts and to encourage use of information and communication technology in submission of information," Minister of State for Personnel, Public Grievances and Pensions Jitendra Singh said in a written reply.

The second Administrative Reforms Commission (ARC) had made certain recommendations regarding re-defining the collectors' role, as many schemes or programmes are being executed through the collectors.

"The recommendations of second ARC have been sent to all the state governments or union territory administrations," he said.

As a part of the institutional mechanism, a Committee has been set up under the chairpersonship of Chief Secretary or Administrator to review and monitor the implementation of reforms.

"Further, in order to sensitise officers of all India services about the recommendations of 2nd ARC on the issues like citizen centricity, equity, ethics, primacy of law and accountability, the central training institutes have been asked to conduct training programmes at the induction and mid-service level," said Singh.