File complaint about Ration offices, Fair Price shops at Facebook page

NEW DELHI: Food Supplies and Consumer Affairs has become the first department of the Delhi government to open a Facebook account to address the grievances of consumers with Ration offices and Fair Price Shops, and it has received over 4,000 queries/complaints since its launch a month ago.

People can give suggestions, file complaints, upload photos and videos of any irregularity in Fair Price Shops and Ration offices on the department's Facebook page.

"The purpose of the Facebook page is to provide an effective tool for two way communication between the department and lakhs of ration card holders and other people of Delhi," said Secretary-cum-Commissioner Food Supplies and Consumer Affairs S S Yadav here today.

Yadav said that the department has provided information regarding the rates and entitlement of specified food articles supplied by the department under the Public Distribution System on the Facebook page.

It also provides information about the activities, new policies and initiatives of the department to the people.

"The department is encouraging people to post videos and photos on this Facebook page if they find any irregularity in any ration office or the fair price shop.

"Or if shop or office is not clean, if there is any misbehavior or if there is any demand of illegal gratification or any other complaint or deficiency that they wish to bring to the notice of the senior officers of the Department," Yadav said.