Delhi government directs secretaries to redress grievances

NEW DELHI: In a bid to streamline the functioning of Delhi government and make it more sensitive and citizen-friendly, Delhi Chief Secretary has directed all principal secretaries, secretaries and HODs to be present in their offices to redress grievances of people.

This was done following the advice given by Delhi Lt Governor Najeeb Jung during his meeting with the HODs on February 18.

The Chief Secretary D M Spolia also referred to the earlier orders issued by his office in this regard advising the HODs to make themsleves available in their offices from 11 AM to 1 PM (two hours) on every working day except Wednesday which would be "No visitor Day" and to meet public and redress their grievances.

No meeting should be scheduled during the time period between 11 AM and 1 PM.

In case of unavoidable circumstances, the second in command should be available to meet the public.

Further, expressing concern over the poor response of inspection reports from the officers for the week ending August 18, 2014, in which reports from only nine departments were received, Spolia stressed that all senior officers should visit and inspect field offices.

Spolia also reiterated the critical importance of ensuring effective field inspections and of cutting edge offices and meetings with citizens visiting offices, giving proper hearing and taking necessary steps for redressal of their grievances.

He directed all of them to supervise working and initiate improvement measures, as required.

HODs were also directed to share the information pertaining to the important issues and work done by their departments for dissemination to general public through Directorate of Information & Publicity.