'Yeh kaisa behaviour hai': Angry passenger confronts IndiGo staff over damaged luggage, video goes viral

A video of a passenger arguing with an IndiGo ground staff member over alleged damage to his luggage has gone viral on social media. The video, originally shared by Shravan Singh Rajpurohit and later reshared by several users on X, shows Rajpurohit accusing the airline of mishandling his bags.

The video begins with Rajpurohit recording an IndiGo staff member, who tells him not to film. "You can't take my video," the staff member repeatedly says before attempting to take the passenger’s phone. The staff member then returns to his seat and calls the police. Rajpurohit follows him, questioning the condition of his luggage. "Yeh kaisa behaviour hai. Abhi kya karna hai iss bag ka. Yeh bag sab tod ke rakh dia hai (What kind of behaviour is this? Now what am I supposed to do with this bag? All my bags have been damaged)," he says, pointing at a mark on one suitcase and a broken handle on a tote bag.



As the situation escalates, Rajpurohit tells the staff member to go ahead and call the police. "Haan kijiye, police ko phone kijiye. Bulaiye police ko (Yes, call them. Call the police)," he says while continuing to record the employee.

IndiGo issues apology

In response to Rajpurohit’s post on X, IndiGo issued an apology for the damage and offered a travel voucher as compensation. "Sir, we sincerely apologise for the experience you had during your recent travel with us. While minor wear and tear can sometimes occur during the loading and unloading process, we understand this can still be upsetting," IndiGo stated.

Reactions on social media

The video sparked mixed reactions online. Several users shared similar experiences of luggage being damaged during air travel. "This is the problem with almost every airline, you receive back damaged luggage. They can handle our belongings with little bit of care, but they prefer not to," one user commented.

Others defended the airline staff, suggesting that the passenger’s behavior may have been confrontational. "I’m very sure he was acting very cocky and after the recording started he started talking patiently and politely," another user wrote.

The airline later issued a statement:

We are aware of a video on social media concerning a customer's baggage experience with IndiGo. Such matters are taken seriously, and we are reviewing the incident with the concerned team on ground. IndiGo representative had rightfully advised the conditions of carriage; and had offered a travel voucher, purely as a goodwill gesture. We sincerely apologise for the inconvenience caused to the customer and remain committed to ensuring a smooth travel experience for all our customers.