What is Rail Madad service? Reddit post shows how a man recovered his wife’s shawl left on a train

A man recently shared a positive experience of retrieving his wife’s shawl that was accidentally left behind on a train, thanks to the swift assistance of Indian Railways’ Rail Madad service. The incident was narrated in a Reddit post that has since drawn appreciation online.



The Rail Madad platform allows passengers to report lost or misplaced items through its app, official website, or directly at railway stations. The Reddit post was titled, "Left my Shawl at the seat while deboarding but Rail Madad came to Rescue."

How the Incident Happened

Explaining the situation, the man wrote, "So wife and I were travelling to her hometown and while de boarding the train, we forgot one of our shawl on the train seat. Now we deboarded at around 9am but did not realise this till like 1 pm."

Initially, the couple believed the item was lost for good. He added, "We seriously thought, it's a lost cause now but thanks to this sub and some awesome stories I read about rail madad app, I decided to give it a go."

Rail Madad Steps In

After filing a complaint on Rail Madad with details such as the train number and seat information, railway officials quickly took action. According to the post, "Long story short, after 2 hours and 6 calls from different departments and railway stations, the shawl was found at a station way far from our hometown."

The man further revealed that a railway officer shared a photograph of the recovered shawl and asked the couple to confirm the station address to arrange the pickup.

Positive Reactions Online

The post received encouraging responses from fellow users, with one commenting, "Good to see some positive travel stories as well here."

Disclaimer: This article is based on a user-generated post on Reddit. ET.com has not independently verified the claims made in the post and does not vouch for their accuracy. The views expressed are those of the individual and do not necessarily reflect the views of ET.com. Reader discretion is advised.