Viral Video: Passenger clashes with railway ticket clerk over Rs 50 change

A video showing a heated argument between a Commercial Cum Ticket Clerk (CCTC) and a passenger has gone viral on the microblogging platform X. The clip has sparked mixed reactions among viewers, with many criticizing the officer’s actions.

The video begins by focusing on the CCTC officer’s name tag before showing a cylindrical box filled with currency notes, including Rs 20 notes. In the clip, the passenger explains, “Mai isko 50 rupye diya bola Kandivali return dene, bhai bole chutta nai hai jabki waha pr pura 20-20 ka notes h.” (I gave him ₹50 and asked for a Kandivali return ticket, but he said there was no change, even though there were plenty of ₹20 notes in the box)



When the passenger demanded his change, the officer responded with a dismissive, “Side me hato,” (Step aside) and threatened to call the Railway Protection Force (RPF). Unwilling to leave without his money, the passenger continued to press for change.

Escalation of the Situation

The situation escalated when another person suggested the passenger use a digital scanner for payment. The passenger, however, refused, saying, “Ni h mere paas scanner” (No, I don’t have a scanner). The video’s caption reads, “Kalesh b/w a passenger and the railway’s CCTC officer over not giving change, despite him having the money.”

Public Reactions

The video quickly gained traction on social media, with many viewers criticizing the CCTC officer for refusing to give change despite having sufficient notes. Some users expressed frustration with the officer’s refusal to serve the passenger properly. One comment read, “The soul of the nation has perished,” while another stated, “Yhi nautanki krte h so that passenger chute k chakar m ense paise liye bina chla jaye” (They do this drama so that the passenger leaves without getting his change).

Others pointed out the broader issue, with one user commenting, “Nahi dene to nahi dene sarkari admi ki marzi” (If they don’t want to give, they don’t have to; it’s the government worker’s choice). Meanwhile, a different user added, “Log 500 ka note leke ayenge 10-20 ka ticket lenge; it’s not possible to give change to everyone” (People will bring ₹500 notes to buy tickets worth ₹10-20; it’s not possible to provide change for everyone).

The incident has sparked debates about the challenges passengers and railway staff face when dealing with small change at railway stations.