Rooftop solar failed to cut bills: Court orders renewable energy company to pay Rs 25,265 refund and compensation for poor power generation

The District Consumer Disputes Redressal Commission in Vizianagaram has partly allowed a complaint filed by a consumer in a rooftop solar power dispute, ordering a refund of charges collected towards net meter fees and compensation for shortfall in power generation.

The complaint was filed by Sri Ijjada Vivekananda, a resident of Vizianagaram, against the manager of Amplus KN One Power Pvt Ltd through its authorised dealer. The matter was heard by a bench comprising President Rachiraju Venkata Nagasundar and Members Bantupalli Sridevi and Ashok Kumar Sharma.

What the case was about

According to the complaint, the opposite party had collected Rs 10,729 from the complainant towards net meter charges on 8 May 2024.


The complainant also alleged that the rooftop solar unit did not generate power as expected between July 2024 and September 2024, resulting in a shortfall of Rs 4,536.

He approached the commission seeking relief for the amount charged, compensation for the alleged deficiency in service and legal expenses.

What the commission ordered

In its order dated 11 June 2026, the commission said the complaint was allowed in part.

It directed the opposite party to pay Rs 10,729, the amount collected towards net meter charges, along with simple interest at 9 per cent per annum from the date of payment until realisation.

The commission also ordered payment of Rs 4,536 towards the shortfall in generating power from the rooftop solar unit, along with 9 per cent interest from 3 November 2025, the date of complaint, until realisation.

Compensation and costs

Apart from the refund and interest, the commission awarded Rs 5,000 towards compensation for mental agony.

It also directed the opposite party to pay another Rs 5,000 towards legal expenses.

The rest of the complaint was dismissed.

The order gives the opposite party 45 days from the date of receipt of the order to comply.

Final outcome

The case adds to the growing number of consumer complaints linked to rooftop solar systems, billing disputes and service expectations. In this instance, the commission found enough merit to grant partial relief, while also stopping short of allowing the entire claim.

The decision leaves the complainant with a refund, interest and compensation, bringing at least partial closure to a dispute that centred on both billing and the performance of the solar unit.

Check the case judgement here: