How to use WhatsApp for booking your next Uber ride: A detailed guide

Popular ridesharing platform Uber rolled out the “WhatsApp chatbot” in August 2022 to ease the cab-booking experience for customers. With the partnership with WhatsApp, Uber upgraded its service portfolio and expanded its customer base in the ride-hailing industry. Currently, the service is available to residents of Delhi-NCR and Lucknow. Using this first-of-its-kind feature, customers can book a Uber ride by messaging on a mobile number.

As part of this new feature, customers can book a ride directly via the WhatsApp chatbot without downloading the Uber app. They can complete user registration, manage rides, and receive the ride’s receipt on the messaging app at their convenience. It is a one-stop option for Delhi/NCR and Lucknow recipients who frequently use Uber for traveling.

The feature is available only to customers who have duly registered their contact numbers on WhatsApp. In the case of an emergency, customers must follow the instructions provided by Uber in the WhatsApp chat box. Users are connected to customer support quickly by the company. The safety features are accessible after 30 minutes of the end of the trip.

A step-by-step guide for booking Uber using WhatsApp Chatbot

Add Uber’s official number +91 7292000002 to your phone’s contact list.

Move to WhatsApp and open the Uber WhatsApp chatbot available on the aforesaid number.

Send “Hi” to the said contact.

Type the complete address of your pick-up and destination and send it. Customers can share their live location with Uber for fixing the pickup address quickly.

After receiving the addresses, Uber sends the expected fare for the journey. It also shares the available rides.

Check the fare and choose your preferred ride and charges. Accept the desired option.

Uber sends a notification to your contact as soon as a driver accepts the request.

Customers can track the ride through WhatsApp chat box.

FAQ:

Q1. When was Uber launched in India?
Ans. Uber came to India in 2013 and is currently a popular ride-sharing app for people across the country.

Q2. What payment systems does Uber support?
Ans. Uber allows customers to add multiple payment channels including credit cards, debit cards, PayPal, digital wallets, UPI, etc. to ensure safe payments.