BMC launches 'Pothole QuickFix' app, WhatsApp chatbot to tackle Mumbai's pothole problem

The Brihanmumbai Municipal Corporation (BMC) launched 'Pothole QuickFix' app and a dedicated WhatsApp service for citizens to report potholes in the city.

The new app will replace the older ‘My BMC Pothole Fixit’ app. Further, the dedicated WhatsApp service is aimed at enabling a system for quicker complaint registration and faster resolution over fixing potholes.

With the new app and the provision on WhatsApp, the process of registering complaints will become simpler with fewer steps.


Users can take a photo of the pothole and submit it with the location through the app or on WhatsApp with jut three to five clicks the BMC said.

Users can connect with BMC's chatbot on WhatsApp on 8999228999.

The matter will be escalated to the concerned department and the BMC will direct the department to fill the pothole within 48 hours. The civic body added that if the repair doesn’t get completed on time, the matter will be escalated to senior officials.

The move is aimed at increasing accountability over the recurring pothole issue in Mumbai, which becomes particularly troubling during the monsoon season.

“Through the WhatsApp service, users can send keywords like “Pothole”, “PT”, or “Khadda”, and the chatbot will guide them to share photos and location details,” the BMC said.

Users can also track the status of their complaint on the app. As the southwest monsoon picks up pace in Mumbai, BMC is hopeful that this initiative will have a positive impact on road conditions.

Under the new system, the citizens will also be given an opportunity to reopen their complaint if they are unsatisfied with the repair work.

On the app launch, BMC official Abhijeet Bangar said, “We have made the app simpler and more transparent to encourage public participation and address the pothole issue more seriously.”