Bengaluru man employs 'Swiggy' agent to send complaint to Apple Store

Resolving a product problem is a time-consuming chore, especially when you have to deal with a continuous cycle of calls from customer service contact centres. Many of us have gone through the procedure and been really frustrated. But one Bengaluru resident refused to enter that vicious loop and chose to take matters into his own hands. What he accomplished will not only impress you but will also cause you to take notes.

Shankar Ganesh detailed the event in a Twitter post. Swiggy Genie's services were engaged by a man from Bengaluru. Swiggy Genie, for those who are unfamiliar, allows customers to request pickup and delivery services. Many people utilise the service to transfer papers, meals, or even keys to the recipient.

Now, this Bengaluru guy engaged a Swiggy Genie representative to effectively voice his dissatisfaction about a product at an Apple Store, bypassing the 'How can I help you' formalities.


“A person sent a Dunzo or Swiggy Genie guy to the Imagine Apple Store here and spoke to the staff through his phone (to bypass centralised call centres). Just @peakbengaluru things I guess," read the caption.

The post got some relatable responses. While some remarked on how they would use this hack, others simply praised the man for devising such an ingenious answer to contact centre woes.

Many people related to the situation. They praised the man and his "brilliant" concept. Some even considered taking notes from the bright man. "Up next: someone productizing this as a startup," one person said.

FAQ

1- Swiggy was founded in which year?
Swiggy was founded in the year 2014.

2- Who was the founder of Swiggy?
Nandan Reddy and Sriharsha Majety.