Verizon Outage: Over 100,000 users affected, android and iphone devices trapped in SOS mode

Verizon is currently investigating a significant outage that has led to more than 100,000 service issue reports from customers across the United States on Monday morning.

As of approximately 11 a.m. ET, many users have claimed to be without service, according to data from Downdetector, a website dedicated to tracking technological outages.

Verizon has acknowledged the problem, with a spokesperson stating, "We are aware of an issue impacting service for some customers." Ilya Hemlin, the company representative, reassured users that "our engineers are engaged and we are working quickly to solve the issue," in a statement to USA Today.

Social Media Buzz Over Verizon Outage

Many affected users have taken to social media platforms to voice their concerns regarding the apparent outage. One user on X (formerly Twitter) expressed frustration, stating, "Is @Verizon down for anyone else right now? My service disappeared at 10 a.m., and no amount of restarting or switching into + out of airplane mode is helping with the signal."


Verizon's customer service account on X, @VerizonSupport, has been actively responding to numerous users reporting service issues on Monday morning, acknowledging the widespread disruption and providing updates as they become available, as mentioned in the USA Today report

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Impact on Devices: Stuck in SOS Mode

A huge consequence of the Verizon outage is that many iPhones and Android devices have entered SOS mode, restricting users from making mobile calls unless they utilize WiFi calling.

This service interruption reportedly began around 9:30 a.m. ET, with Downdetector indicating that around 100,000 users are experiencing difficulties connecting to the network, as mentioned in a report by Bleeping Computer.

When a phone enters SOS mode, it signifies that the device cannot establish a connection to a cellular network, permitting only emergency calls.

While the outage does not affect every Verizon customer, the reports of disruption are widespread, particularly on social media.

A Chicago-based user tweeted, "SOS on my phone, I have Verizon and am in Chicago. What is the outage and what are the updates? I need my phone to work." Another user from Phoenix commented, "Phoenix area cell outage?? Several phones on Verizon showing SOS can only call using WiFi."

Device Notifications and User Frustrations

Affected users on iPhones have reported receiving messages stating, "Your phone's not registered on a network, so you can only make emergency calls," along with an "SOS only" indicator at the top of their screens. While primarily impacting iPhone users, some Android customers have also reported similar connectivity issues.

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Users affected by the outage have attempted various troubleshooting methods, such as rebooting their devices, but many have found that these measures do not resolve the problem. As the outage continues to unfold, both customers and Verizon are awaiting further updates regarding the resolution of this service disruption.

FAQs:

Is Verizon down?
Yes, On September 30 Monday morning, thousands of users have reported service outages by Verizon.

Why are phones in SOS mode during Verizon outage?
When a phone is in SOS mode, it means that the device cannot connect to a cellular network, allowing only emergency calls.