StubHub to pay $10 million over ‘deceptive’ pricing — find out if you are owed money

StubHub will pay $10 million to customers for showing misleading ticket prices, according to the Federal Trade Commission (FTC). The FTC said StubHub did not clearly show full ticket prices upfront, and extra fees were added later, as per the FTC announcement, April 9. Because of this, the FTC charged StubHub with “deceptive pricing practices”.

The issue happened during a very short time period — May 12 to May 14, 2025. The case is part of a bigger crackdown after the FTC introduced the “Junk Fees Rule” to stop hidden charges. Example given: A ticket for an Philadelphia Eagles vs Dallas Cowboys game showed $236 at first. But when users clicked the ticket, the real price became $319 after adding $59 fee + $24 tax, as stated by USA Today.

Hidden fees problem

The FTC said this kind of pricing misleads customers and is unfair. StubHub said it does not agree with the FTC’s view of the case. Still, StubHub agreed to settle and pay money back to customers. The company said it supports showing full prices upfront and wants clarity for users. StubHub also said only a small number of transactions were affected during those 3 days.

Who gets refund

People who bought tickets between May 12–14, 2025 are eligible for refunds. Good news is that customers do NOT need to do anything to get the money, as cited by USA Today. StubHub has already contacted affected buyers with details.

The FTC officially issued the order on April 9, 2026. Refund payments will start within 90 days, which means around July 8, 2026. This case shows how US regulators are getting strict about hidden fees online. If you bought tickets from StubHub in that 3-day window, you might get money back automatically — no action needed, as cited by USA Today.

FAQs

Q1. Who will get money from the StubHub settlement?

People who bought tickets on StubHub between May 12–14, 2025 will get a refund, as per the Federal Trade Commission.

Q2. Do I need to apply to get the StubHub refund?

No, eligible customers will get the money automatically without doing anything.