Slack down: Chat app stops working in the middle of the day; Here’s what happened

The widely-used workplace chat app, Slack, experienced a midday outage, disrupting communication among colleagues. Users encountered errors when attempting to send and receive messages, although they could still access past conversations.

Slack plays a crucial role in connecting colleagues within and across major companies globally, especially as many workplaces have shifted to remote or hybrid setups, making it a significant part of workplace communication.

Why was Slack down today?

The outage started around 10 am UK time on Thursday, and Down Detector recorded a sharp increase in problem reports during that time. At the start of the outage, the official Slack status page remained unupdated, and there were no posts on its official Twitter accounts, which are usually utilized for outage updates.

Around 10:35 am UK time, over half an hour after the outage started, Slack acknowledged the problems but didn't specify the cause. The official status page mentioned that users might encounter difficulties sending messages and reassured them that they were investigating the issue.

Approximately 20 minutes later, another update indicated that the situation was more severe than initially thought. The update stated that Slack was experiencing an outage throughout the app, affecting messaging, workflows, and various other actions. The investigation was ongoing, and the company appreciated users' patience during this time.

Approximately an hour later, the service seemed to be restored, as Slack users regained the ability to post and view messages as usual.

FAQs:

Q1:What is Slack?
It is a widely-used workplace chat app. Slack plays a crucial role in connecting colleagues within and across major companies globally, especially as many workplaces have shifted to remote or hybrid setups, making it a significant part of workplace communication.

Q2:Why was Slack down on July 27?
At the start of the outage, the official Slack status page remained unupdated, and there were no posts on its official Twitter accounts, which are usually utilized for outage updates. Around 10:35 am UK time, over half an hour after the outage started, Slack acknowledged the problems but didn't specify the cause.