Microsoft Outlook Outage: Is email client down? Here's issues, regions, error message, Downdetector data and Microsoft statement

Is Microsoft Outlook down? Thousands of users have been reporting issues with the service. Downdetector has seen a spike in complaints and over 65,000 outages have been reported this morning. It appeared that users in the Americas were having issues. Microsoft have confirmed that all regions may experience issues with Microsoft 365 connectivity. They have confirmed they are looking into issues with Exchange Online mailboxes. However, their status checker and admin centre have also been impacted.

Microsoft Outlook down: What happened?

Microsoft Outlook users have experienced an outage on Thursday. Thousands of users are unable to access their email. Reports began to increase this morning in the US. Over 2400 users had reported issues at 9.50am PT. Most of the complaints were about the Outlook website.


Reports began to increase rapidly:

• 9.53am PT – Over 5500 users reported issues.
• 9.58am PT – Over 13,000 reports. The status checker was also impacted.
• 10.03am PT – Over 25,000 users reported issues.
• 10.08am PT – Over 65,000 users reported the outage.

There was also an increase in complaints about Microsoft 365, Copilot, Teams, Microsoft Store and OneDrive.

Microsoft Outlook Outage issues, regions and error message

Users have been reporting a variety of issues.

Some users have been receiving a 'Failed to fetch' error message. It appears when the browser makes a request to the server and doesn't get a response.

Other issues are:

• Empty inboxes.
• Unable to send emails.
• Frozen screen.
• Error codes.
• Issues connecting to Microsoft services.

Users in the US and the UK have reported issues. Over 3300 users in the UK have reported issues with Outlook.

Microsoft statement

Microsoft have confirmed they are looking into issues with connecting to Exchange Online mailboxes using multiple connection methods in the Americas. They have also given this incident the reference EX1550543. They have also confirmed that this may impact Microsoft 365 service connectivity in all regions.



Microsoft have confirmed that they are trying to minimise the impact and will give more information via the Microsoft 365 admin centre. The users have also reported issues with the admin centre.