Chatbot negotiates lower bills so humans don’t have to deal with customer services

What could be considered a unique breakthrough in the application of Artificial Intelligence, a chatbot has reportedly negotiated a lower bill for an engineer with success in the United States. According to media reports, the chatbot spoke to the customer service personnel of Comcast on behalf of the customer through the live chat feature.

The Metro reported that the chatbot argued with the network provider’s representative that the monthly bill was too high and the services provided were insufficient. The AI program threatened the representative of pursuing legal remedies, after which $10 was reduced from the monthly bill. Reportedly, the engineer is employed at DoNotPay, a first-of-its-kind chatbot that offers legal services.

A video of the chatbot negotiating with the representative was shared by the company’s CEO, Joshua Browder. The CEO wrote on Twitter that the engineer was able to negotiate the bill 100 per cent with the AI-based chatbot. Browder wrote that the Comcast customer was able to save $120 on his annual internet bill. He further added that the chatbot would be available for the public soon and would be capable of navigating through online forms, chats, and emails.



Commenting on the chatbot’s performance while negotiating with the representative, the CEO said it reacted to internet outages the way a customer would do. However, he also noted that the AI was too polite as it replied to everything and couldn’t get a discount. Browder also told the press that the AI chatbot was trained to act as a lawyer for the users and would ultimately handle common consumer disputes when ready for public use.

Per reports, DoNotPay developed the chatbot using OpenAI’s ChatGPT framework, released in December. When released for public use, the company expects the chatbot to carry on complex tasks like cancelling subscriptions or negotiating credit reports with little human intervention.

FAQs:

1. Who created the chatbot?
   DoNotPay, an AI-based legal services provider.
2. On which framework is the chatbot based?
   OpenAI’s ChatGPT.