Bank of America outage: What has the bank said about the disruption and when customers can expect mobile and online services to be fully restored?

Bank of America reported that a technical disruption affecting its online and mobile banking platforms has been “largely resolved,” following thousands of customer complaints of inaccessible accounts and erratic balance displays.

The bank did not provide a firm timeline for full restoration. The issue affected thousands of customers who reported login problems and incorrect balances.

Some customers shared seeing the following message when attempting to log in: “Temporarily unable to display some accounts and/or latest balances. We’re working to resolve this issue quickly.” Most reported problems were linked to the bank’s mobile banking platform, with major cities including Houston, Dallas, Los Angeles, and Chicago among the affected areas. Issues reportedly began around 7:17 pm EST, according to Downdetector reports.


Many users reported services returning to normal, though some residual access issues remained. Bank of America has neither confirmed a full “all‑clear” nor specified exactly when every function (such as transfers, mobile deposits and branch access) will be fully operational.

For customers relying on mobile or online banking, the outage disrupted balance visibility, login access and routine transactions, heightening concerns about account safety and continuity of service.

What customers should do

• If you still cannot access your account or see incorrect balances, contact the bank via the official helpline or branch.
  
• Avoid large or urgent transactions until your access is confirmed normal.
  
• Monitor your account for unexpected activity in the next 24‑48 hours.
  
• Keep alternate access methods ready (phone banking, branch visit), especially if mobile/online access remains intermittent.