Amazon Prime settlement payouts: Find out if you are eligible for a refund

Millions of Amazon Prime members are getting their money back. After accusing Amazon of tricking customers into signing up for Prime, the Federal Trade Commission (FTC) has won a huge $2.5 billion settlement.

The Federal Trade Commission (FTC) accused Amazon of tricking people into signing up for Prime and making it hard to cancel. Amazon has now agreed to pay a record-breaking $2.5 billion. The deal includes $1 billion in fines and $1.5 billion for refunds to customers who were affected, as per a report by The New York Post.



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Who is eligible for the refund?

Customers in the U.S. who signed up for Prime between June 23, 2019, and June 23, 2025, can get their money back. People who tried to cancel but couldn't during that time are also covered. Refunds are limited to $51 per eligible customer, making this one of the biggest efforts to help consumers in history, as per a report by The New York Post.

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How will the refund payment be made?

There will be two rounds of refunds. Customers who signed up through "challenged enrollment flows" like the Universal Prime page, Prime Video, shipping select pages, or one-page checkout and used no more than three Prime benefits in a 12-month period will get automatic payouts. The FTC order says that these payments should be made within 90 days.

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Some people will need to file a claim to get their money back. After the automatic payments are done, customers who used no more than 10 Prime benefits a year will get a claim form by email or mail. After that, they will have 180 days to file their claim. Amazon has 30 days to review and make payments, as per a report by The New York Post.

What did the FTC say Amazon did wrong?

The FTC said that Amazon used "sophisticated subscription traps" to trick people into signing up for Prime and made it hard to cancel. Andrew N. Ferguson, the chairman, said, "Today, we are putting billions of dollars back into the pockets of Americans and making sure Amazon never does this again." The agency thinks that 35 million customers were affected.

Amazon, on the other hand, said that it followed the law and that the settlement lets the company "move forward and focus on innovating for customers."

Thus, Prime members who are eligible should keep an eye on their email and mailbox for notices of refunds and instructions on how to claim them.

FAQs

Who is eligible for the refund?
People in the U.S. who signed up for or tried to cancel Prime between June 2019 and June 2025.

How much can I get back?
There is a limit of $51 on refunds for each eligible customer.