Microsoft works to restore services after global outage disrupts Teams, Outlook and Copilot

Microsoft is working to improve infrastructure capacity to support traffic in regions coming back online following an outage.

"We're applying infrastructure capacity improvement where possible to help support traffic in regions coming online," the company said in an update.

The outage reportedly affected tens of thousands of users, with businesses and organisations facing connectivity issues and difficulties accessing workplace applications.


The disruption affected several Microsoft 365 services, which are widely used by businesses for email, workplace communication, file sharing and collaboration.

According to outage-monitoring platform Downdetector, reports of problems with Outlook peaked at nearly 140,000 globally around 18:00 GMT on Thursday.

In its latest update, Microsoft said, "We're applying infrastructure capacity improvement where possible to help support traffic in regions coming online."