Aegis to set up APAC hub in Melbourne, create 550 jobs

MELBOURNE: Outsourcing services firm Aegis today said it will set up its Asia Pacific hub for analytics, social media and multilingual capabilities in Melbourne, Australia, a move that will help create up to 550 jobs.

To be set up in collaboration with the Government of Victoria, the new centre will also help Aegis Services Australia double its total workforce in the region, which currently has around 1,000 people.

The company will also invest up to AUD 4 million (over Rs 21 crore).

The centre will be equipped to provide solutions like business analytics, social media and multi-channel customer experience solutions across customer management, data management, social and digital media engagement, predictive and prescriptive analytics across multiple industries.

"This significant expansion will mean a doubling of Aegis' existing Victorian workforce and a substantial investment in training and up-skilling of Aegis Services Australia's workforce," Victorian Premier Denis Napthine said.

It represents another significant step towards a more diversified Victorian economy with strong services industries, Napthine added.

"Aegis' Australian clients are seeking an increasing level of sophistication to their business processing requirements, delivered in a local context and embracing the full benefits of high value analytics, social media and multilingual services," Aegis Global CEO Sandip Sen said.

He added that the company is committed to investing strongly in Victoria.

"Victoria's highly skilled workforce and mature service industry provides an opportunity to service customer markets and segments, particularly in relation to knowledge or value added business services that are considered strategic to the business," he said.

The centre will help expand local skill sets in sales and marketing, customer management, multi-channel and lingual capabilities, social business, quality assurance and operations management, data management and analytics and larger scale BPM services.