Snap a photo, share GPS location on WhatsApp, and get Lucknow's roads fixed: Authorities new plan

In a unique initiative, Lucknow district magistrate Surya Pal Gangwar has ordered the authorities to establish a dedicated control room to cater to the complaints about potholes. In a concerted effort to ensure smoother and safer city roads in Lucknow, district magistrate Gangwar and divisional commissioner Roshan Jacob have asked the authorities to eradicate potholes ahead of the Diwali festival.

As per a TOI report, Gangwar has ordered the setting up of a control room where residents can file complaints on a toll-free WhatsApp hotline number with the exact GPS location of the area that needs attention.

District Magistrate Gangwar has assigned officials the crucial task of conducting spontaneous inspections across the city and submitting comprehensive status reports within the next three days. To oversee the entire operation, Gangwar has also formed a task force with the Public Works Department (PWD) serving as the nodal department.


Speaking on the initiative, Gangwar highlighted, "PWD will establish collaboration with other departments, including the National Highways Authority of India (NHAI) and Lucknow Municipal Corporation (LMC), to compile a comprehensive list of roads plagued by potholes. They will ensure immediate commencement of repair work on these troubled roads."

During a divisional-level meeting convened by divisional commissioner Roshan Jacob, PWD officials were directed to conduct a thorough survey of all pothole-ridden roads. Their task also includes assessing the structural integrity and the quality of materials used for road construction.

Jacob also admonished officials for their laxity in identifying and repairing damaged roads across the city. This initiative aims to ensure that the city's road network is in optimal condition for residents and visitors alike, just in time for the Diwali festivities.