Passengers report power outage at Delhi Airport; Boarding and check-in facilities briefly impacted

Delhi IGI Airport's T3 terminal reportedly faced a power outage lasting nearly 20 minutes. According to reports, the outage led to a complete stoppage of boarding and check-in services. Several passengers on social media reported that no counters or Digi Yatra facilities were working for nearly half an hour. The power outage at delhi airport was reportedly due to a fault in the airport's power grid. Later, the electricity supply was restored, and all operations resumed normally.

Passenger Siddharth expressed his frustration on social media, highlighting the severity of the situation: "T3 terminal #delhi #airport totally chocked due to power failure! No counter, No digi yatra, nothing functioning. This is shocking."



Responding promptly, Delhi Airport acknowledged Siddharth's concerns and assured passengers they are addressing the issue: "Dear Siddharth, We certainly do not wish to provide such an experience to our flyers. We've duly noted your feedback and have shared the same with the concerned team to look into it."


DIAL issues statement:
Baggage acceptance and Digi Yatra services at the Delhi International Airport were impacted "briefly" on Monday owing to a voltage imbalance from the power grid supplier, the Delhi International Airport Ltd (DIAL) has said. DIAL also said it proactively switched all terminals to diesel generator (DG) load to maintain essential services.

"Around 2 PM today (Monday), Delhi Airport's Main Receiving Sub-station (MRSS) detected a significant voltage spike at the grid, reportedly due to the tripping of a 765KV line. This voltage imbalance from the Delhi Transco Limited (DTL) grid briefly impacted all IGI terminals, affecting baggage acceptance and e-gates," a DIAL spokesperson said in a statement.

To maintain essential services, DIAL proactively switched all terminals to DG load, it said and added that the Airport's power back-up system was operationalised within a few minutes, and all back-up procedures were initiated to facilitate passengers at all touch points.

"By 3:00 PM, the grid voltage had stabilized and was accepted at the MRSS breaker and all services were smoothly transitioned back from DG load to DTL grid load, and the DG supply was disconnected," the spokesperson added.

Delhi Airport also clarified that despite the disruption, flight operations remained unaffected and proceeded according to schedule. The Digi Yatra system, which facilitates paperless travel, automatically rebooted following a change in the power supply. Additionally, the boarding pass counters were equipped with UPS power backup systems to mitigate such incidents.

Furthermore, it was emphasized that the entire IGI Delhi Airport is supported by DG (Diesel Generator) backup systems, ensuring uninterrupted electricity supply for up to 2-3 hours during emergencies.

Delhi is currently facing peak power demand due to severe heat wave conditions in North India. Last week, areas in East Delhi faced a massive power outage due to a fire at a power station.