MHA agency launches 2 portals to prevent cybercrimes, ensure justice for victims

Mumbai: The Indian Cyber Crime Coordination Centre (I4C) under the Union Ministry of Home Affairs (MHA) has launched two new portals to strengthen the fight against cybercrime and provide relief to victims, a police official said on Wednesday.

The Grievance Redressal Mechanism (GRM) and the Money Restoration Module (MRM) are these two new portals.

Deputy Commissioner of Police (DCP) Bajrang Bansode said the GRM portal will help unfreeze bank accounts that have been wrongly frozen, while the MRM portal will facilitate the restoration of money lost by victims of cyber fraud.


"These portals will establish direct coordination among the police, banks and the National Cyber Crime Reporting Portal (NCRP). In case of cyber fraud, citizens should immediately contact the national cyber helpline 1930 or lodge a complaint on the National Cyber Crime Reporting Portal," he said.

Bansode said the two applications have been launched by the MHA to address issues arising from cyber fraud cases and to provide timely relief to affected citizens.

Another official said the MRM portal has been designed to provide a convenient mechanism for victims of cyber financial fraud to seek the return of money that has been frozen or recovered following the registration of a complaint.

The GRM portal will handle grievances related to bank accounts that have been frozen, lien-marked or seized during cybercrime investigations. It will enable account holders to seek a review of actions taken against their accounts.

The official said the GRM module was introduced to address complaints from account holders whose bank accounts were frozen, placed under lien or put on hold due to suspicious transactions detected during cybercrime investigations.

The MRM portal allows victims of cyber financial fraud to apply for refunds of money that has been frozen or recovered after a complaint has been filed, the official added.