Labour ministry sets up control rooms to address migrant workers woes

The labour ministry has re-started the nationwide control rooms, set up last year, to address the grievances of workers and mitigate their problems as more and more migrant workers are heading back home after complete and partial lockdowns in different states.

“In view of the resurgence of COVID-19 and subsequent imposition of certain restrictions by state governments, the ministry has rejuvenated the 20 control rooms set up in April 2020 to address wage related grievances of workers employed in the central sphere and to mitigate the problems of migrant workers,” the ministry said in a statement on Tuesday.



“All the concerned officials have been advised to adopt a humane approach to assist the aggrieved workmen to the maximum possible extent and ensure delivery of timely relief to the needy ones,” it added

The Centre, through these control rooms, coordinate with various state governments to solve worker related problems from across India. “Lakhs of workers used this facility last year and got their grievances resolved,” the ministry said.

The functioning of all 20 call centers is being monitored and supervised by the chief labour Commissioner (Central) on a daily basis and issues taken up with concerned states.

The aggrieved workers can access these control rooms through email, mobile and Whatsapp and the issues will be addressed by labour enforcement officers, assistant labour commissioners, regional labour commissioners and deputy chief labour commissioners of the respective regions.