E-governance: You can now get 58 citizen services at your doorstep on a call

If a Bengalurean is looking for services like a BBMP khatha transfer, caste or income certificate or an Aadhaar update, then he or she can have these delivered at one’s doorstep under Karnataka’s ambitious Jana Sevak programme.

Chief Minister Basavaraj Bommai kicked off the programme in Bengaluru on Tuesday by visiting 10 households in Malleshwaram constituency and symbolically delivering some services himself. The Jana Sevaka services will be available in the BBMP limits in Bengaluru.

The Jana Sevaka programme, which is linked to Sakala (guarantee of citizens’ services law) covers 58 services across eight departments and is implemented by the directorate of Electronic Delivery of Citizen Services (EDCS). Citizens can book a slot either by calling the call centre (080-44554455) or by using the web-based application (www.janasevaka.karnataka.gov.in) or through the Mobile One app.


Those seeking the Jana Sevaka service will pay a service charge of Rs 115 in addition to the fee applicable for the service sought at the department concerned. There is no cost to the government as services are delivered at the citizens’ doorstep by a private service provider.

Jana Sevaka started in March 2019 with five services on a pilot basis in T.Dasarahalli and was subsequently expanded to four assembly segments by adding some more services. “More than 93000 applications have already been raised through the Jana Sevaka in these five constituencies so far,” said its director BN Varaprasad Reddy.

Jana Sevaka: A Bird's Eye View
·58 citizen services across eight depts
·Call tool free number or visit website or Mobile One app & book your slot
·Pay Rs 115 as delivery charges plus applicable service fee
·Services include BBMP khatha transfer, caste & income certificate, Aadhaar update, social security pension, AB-ARK health card and APL card