Delhi govt receives over 84,000 pollution complaints through Green Delhi App this year

The Delhi government has received 84,765 complaints related to pollution through its Green Delhi App so far this year. The Municipal Corporation of Delhi (MCD), the Public Works Department (PWD), and the Delhi Development Authority (DDA) are the civic agencies handling the bulk of the grievances.

The MCD accounted for the highest number of complaints at 54,878, of which 46,279 (84.33 per cent) have been resolved, while 8,599 remain pending.

The PWD received 12,327 complaints, resolving 10,803 (87.64 per cent) and leaving 1,524 unresolved. The DDA registered 4,795 complaints, addressing 4,424 (92.26 per cent) with 371 still pending.


The data is based on the department-wise complaint report available on the Green Delhi App, maintained by the Delhi Pollution Control Committee (DPCC) under the Department of Environment, Government of Delhi.

The Green Delhi App, launched by the Delhi government in 2020, enables residents to report pollution issues by uploading pictures or videos, tagging the location, and specifying the nature of the grievance.

Complaints are forwarded to the civic agency concerned for resolution, with users able to track updates on their submissions.

Other agencies involved include the Irrigation and Flood Control Department (2,032 complaints, 91.98 per cent resolved), the Revenue Department (1,041 complaints, 84.53 per cent resolved), and the Delhi Jal Board (3,056 complaints, 97.94 per cent resolved).

The Delhi Traffic Police received 362 complaints, while the Delhi Metro Rail Corporation received 564 complaints.

Of the total complaints, 10,656 are classified as overdue, with the MCD alone accounting for 8,322 such cases.

In November, Delhi experienced its most severe air pollution levels of the year, with the Air Quality Index (AQI) reaching a hazardous 491, according to the pollution control authority.

This "severe plus" classification indicates extremely unhealthy air quality, posing significant health risks to the population.

Delhi Chief Minister Atishi called the situation "a medical emergency".

The Delhi government implemented emergency measures such as closing schools, halting construction activities, and restricting vehicle movements to mitigate the crisis.