Delhi Cabinet clears Bill to make time-bound government services a legal right for citizens

The Delhi Cabinet has approved a Bill that will make time-bound delivery of government services a legal right for citizens, replacing the existing 2011 law with a technology-driven framework aimed at improving transparency, accountability and efficiency.

The decision was taken at a Cabinet meeting chaired by Chief Minister Rekha Gupta on Tuesday. The proposed Delhi (Right of Citizen to Time Bound and Ease of Delivery of Services) Bill, 2026 is expected to be introduced during the upcoming Monsoon session of the Delhi Assembly.

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According to the Chief Minister's Office (CMO), the Bill will guarantee time-bound delivery of government services as a legal right. It will provide end-to-end digital service delivery and include an automatic escalation mechanism in case of delays.

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"Under the leadership of Chief Minister Rekha Gupta, the Delhi Cabinet has approved the Delhi (Right of Citizen to Time Bound and Ease of Delivery of Services) Bill, 2026, replacing the 2011 law with a modern, technology-driven legal framework for citizen-centric governance," the Delhi CMO said in a post on X.

The proposed law also provides for an independent citizen grievance redressal mechanism, the Delhi Right to Service Commission, penalties to fix accountability, and a transparent, technology-driven and citizen-centric governance framework.