Trai seeks views on ombudsman for customer complaints

NEW DELHI: The Telecom Regulatory Authority of India ( Trai) has floated a consultation paper over setting up of a consumer grievance redressal mechanism for the telecom industry, seeking opinion on whether there is a need for an ombudsman to resolve the growing number of customer complaints.

The consultation paper seeks public views on a range of issues, including creation of a legal framework (for establishment of office of telecom ombudsman), its structure, funding, type of complaints that it should handle, its powers, functions and responsibilities. Trai has also asked stakeholders to give their opinion on whether there is a need for setting up a separate, independent and empowered structure to resolve these complaints.