Oil Ministry starts grievance redressal platform

NEW DELHI: The oil ministry has launched an online grievance redressal platform to help resolve the problems of fuel consumers within 48 hours.

“Customer convenience is our top priority," said Oil Minister Dharmendra Pradhan, after inaugurating the social media platform on Friday.

MoPNG e-Seva or Ministry of Petroleum and Natural Gas e-Seva will serve as a single point of contact for all queries on Twitter and Facebook. The service will extend to other platforms shortly.

Companies in this sector deal with about 3.5 crore customers daily, which is higher than that of any organised retail chain or banks, Pradhan said.

The government is targeting to resolve customer grievance in just 48 hours of it being flagged, an oil ministry official said. A team of nodal officers from oil companies and allied services has been set up to address grievances on realtime basis.