Government to bring more services under time bound delivery act

NEW DELHI: By early next month, the Delhi government would bring around 30 more public services under the purview of a new law that makes babus liable to pay penalty to citizens for delay in delivering desired services within the prescribed time limit.

Currently, 73 services offered by over 20 departments are in the ambit of the Delhi Right of Citizen to Time Bound Delivery of Services Act which had come into effect on September 15 last year.

Chief Minister Sheila Dikshit, who has personally been monitoring implementation of the legislation, today said the number of services to be made available under the act would go beyond hundred within next two weeks.

As per provisions of the legislation, officials are liable to pay financial penalty of Rs 10 per day up to a maximum of Rs 200 to applicants if they fail to deliver services like issuance of ration card, driving license and electricity connection within stipulated time-frame.

A staggering 6.13 lakh applications were received from citizens seeking various services under the provision of the legislation till December 22 last year.

Under the provision of the Act, the citizens can file application online to get the services which are being provided under eSLA (electronic Service Level Agreement).

Initially, the government had brought 32 services under the ambit of legislation and added 41 more later taking the total number of services to 73.

As per provision of the Act, issuance of new driving license as well as renewal of old license should not take more than one day of filling of the applications.

Similarly, private power discoms will have to provide a new electricity connections within 35 days. MCD and NDMC have to issue birth and death certificates in seven days.

Also, domicile, income and nationality certificates have to be issued by the revenue department within three weeks.