NHAI launches app for complaint redressal and FASTAG recharge

The National Highways Authority of India (NHAI) has launched 'Rajmargyatra,' a citizen-centric unified mobile application. An official statement said this app offers travelers with information on Indian National Highways while also ushering a complaint redressal system.

Users can get real-time weather conditions, timely broadcast notifications, and access to details about nearby toll plazas, petrol pumps, hospitals, hotels, and other essential services that ensure a seamless and safe journey on National Highways.

It also comes equipped with an inbuilt complaint redressal and escalation mechanism. "Users can report highway-related issues, attaching geo-tagged videos or photos for better clarity. The registered complaints will be handled in a time-bound manner," the statement added.


The Rajmargyatra app also integrates its services with various bank portals, allowing users to recharge their FASTags, avail monthly passes, and access other FASTag-related banking services.