FinMin summons Infosys executives over GSTN glitches

New Delhi: The finance ministry has summoned senior executives of Infosys following continued glitches being faced by taxpayers while filing returns on the GST Network, people familiar with the development said.

Infosys senior vice president C N Raghupati and vice president V Ranganathan will meet top finance ministry officials to explain why technical glitches have not been resolved, despite repeated requests from the ministry.

"Two senior officers of Infosys have been called for a meeting on January 31 to explain as to why they have not yet resolved the technical issues of the GSTN system despite being informed and requested to mend these glitches for last 4 to 5 months," an official said, asking not to be named.


"There have been repeated complaints from businesses and industry that the taxpayers have been facing technical glitches on GSTN portal while filing returns... The ministry has repeatedly brought it to the knowledge of Infosys," the official added.

Infosys is the service provider for the GST Network. The company declined to comment on the issue.

Sources said the ministry officials have taken a "serious view" of the difficulties being faced by the businesses and industry in filing of GST returns and technical glitches impending in the GSTN system.

Taxpayers have complained of GSTN portal slowdown, login error or auto logout, non-delivery of OTP or delayed OTP, network error or gateway timeout, OTP issues on email or on a few domains, open file error, and GSTR-9C document not uploading, among other issues while filing returns.

Of the 6.764 million taxpayers eligible to file annual returns under form GSTR 9, a little over 3.189 million, or nearly 46% of assessees, had filed as on January 28, data from GSTN revealed. On January 28, over 80,000 had filed.