Everton, Advent, TPG eye stake in Servion Global

MUMBAI: Three global private equity funds — TPG Capital, Advent International and Everstone Capital — are in talks with promoters of Servion Global Solutions to purchase a significant minority stake in the Chennai-based enterprise customer interaction management provider, three people with direct knowledge of the development said.

PE fund Sansar Capital Management-backed Servion, which helps companies to effectively manage interaction with its customers using an enterprise software application, is now valued at $125 million (Rs 750 crore). Sansar Capital, which invested $6.7 million, has now exited the company. “The promoters of the company are looking at various options, including a complete sale and has appointed investment bank Avendus Capital,” an investment banker with knowledge of the development said.

Founded by its managing director and CEO K Balakrishnan in 1995, Servion provides consultancy in CIM to various enterprises in banking and finance, telecommunications, business process outsourcing, transportation, retail and hospitality sectors.

It offers solutions across eight segments of the CIM industry — technology consulting, contact centre intelligence and reports, agent productivity, outbound interaction management, self service, workforce management, quality monitoring and customer behaviour analytics.

Servion has operations across Europe, the Middle East, Asia Pacific and South Asia and presence in Bangalore, Mumbai, Delhi, Pune and Chennai. It manages more than 10 billion voice, fax, web and email interactions for its 600 customers in 1,000 sites.