Route Mobile acquires BPO Call2Connect

MUMBAI: Route Mobile, a mobile technology firm with expertise in messaging and voice interface, has bought business process outsourcing company Call2Connect from Arabi Holding Group for an undisclosed amount.

Route Mobile global CEO Rajdip Gupta said his company is in a position to double Call2Connect’s revenue because of its existing client base.

“We aim to position Call2Connect's expertise and experience with our global telco relationships,” he said.


Route Mobile provides services such as information alerts and sale and marketing messaging for the country’s top banks.

Acquisition of Call2Connect, Route Mobile’s third takeover since June last year, adds depth to the company’s existing relations with banks, officials said.

Call2Connect, which employs 1,200 people to handle customer and internal query calls for its clients, counts Aircel, Airtel, Idea, Vodafone, Tata Teleservices, Punjab National Bank, One 97(PayTM), Pidilite and Bihar government among its clients. Its revenue is estimated at `80 crore, while operating margin is about 10%, said a person familiar with the matter.