Twilio​ makes key appointments to leadership team

Twilio, a customer engagement platform that drives personalised experiences for brands, has announced two new hires, said a statement issued today.

Reeny Sondhi has joined the company as chief digital officer, and Amy Holcroft as chief privacy officer.
Both roles are new to the company, as businesses increasingly look to digital channels to drive customer engagement, making digital privacy and rights a top priority for the firm and its customers across all industries and regions.


As chief digital officer, Sondhi will lead the scale of all technology operations needed as the company focuses on scaling and becoming an end-to-end customer engagement platform. She is based in San Francisco and will report to chief operating officer, Khozema Shipchandler.

She joins from Autodesk, where she served as chief security officer. She was responsible for driving the company’s security and trust strategy for infrastructure, products, and services. Before that, she led security engineering for EMC, now part of Dell.

As chief privacy officer, Holcroft will lead the team responsible for protecting the interests of Twilio’s more than 250,000 customers and enabling their compliance with information privacy laws. Holcroft is based in London and will report to the chief legal officer, Dana Wagner.

Previously, she was at HP Company and Hewlett Packard Enterprise, where she was a privacy leader for 13 years. As HPE’s chief privacy officer, she led an international team of attorneys and compliance professionals managing global privacy and information governance programmes on a global scale.

“We are in the midst of tectonic shifts in online consumer privacy regulations, norms, and practices,” said Shipchandler. “Navigating and responding to this evolving landscape successfully is critical for us and for our customers as we build a single platform that enables businesses in more than 180 countries to build direct relationships with their customers. Reeny and Amy bring essential experience that will set us up for success as we scale and transform our business while protecting our customers’ and their end users’ digital rights."